The IVOCOR Methodology
Three pillars of intelligence that transform unstructured guest feedback into institutional-grade financial metrics.
IVOCOR was built on a simple premise: guest sentiment is a leading indicator of financial performance, but only if you can quantify it correctly. Our methodology bridges the gap between qualitative feedback and quantitative financial analysis.
The SPI™ Standard
The Sentiment Performance Index is a weighted algorithmic metric that isolates specific drivers of value.
Unlike a simple "4.5 Star Rating," the SPI Score filters out noise, weights recent sentiment higher than historical data, and benchmarks each asset against its own revenue potential—not just market averages.
- Noise filtering removes irrelevant complaints
- Velocity weighting captures momentum
- 12-category operational decomposition
- Revenue-potential benchmarking
The Cap/Op Split
The killer feature. Is the problem the Building or the People?
Our AI analyzes negative sentiment and classifies the root cause into two critical buckets: Capital Faults (hardware problems requiring CapEx) and Operational Faults (software problems requiring management action). This single distinction saves millions in misallocated renovation spend.
Capital Faults
Old carpet, broken AC, outdated fixtures, loud elevators, small pool
Action: CapEx InjectionOperational Faults
Rude staff, dirty rooms, slow check-in, bad breakfast, poor service recovery
Action: Management Accountability (Zero CapEx)The SAAVR™ Report
Sentiment-Adjusted Asset Valuation Report. The institutional-grade deliverable.
The SAAVR Report overlays SPI data onto financial P&L to quantify revenue at risk and model valuation impact. It answers the question every asset manager needs answered: "How much is poor sentiment costing me, and what would fixing it be worth?"
- Revenue at Risk quantification
- Cap Rate impact modeling
- Valuation adjustment projections
- Actionable improvement roadmap
From Raw Data to Financial Intelligence
Data Ingestion
Multi-source aggregation from OTAs, direct channels, social platforms, and survey systems
NLP Processing
Sentiment extraction, noise filtering, category classification, and entity recognition
SPI Calculation
Weighted scoring, velocity analysis, benchmarking, and Cap/Op classification
Financial Overlay
Revenue risk modeling, Cap Rate impact, valuation adjustments, and SAAVR generation
See the Methodology in Action
Request a complimentary preliminary analysis of your portfolio. Our team will demonstrate how the IVOCOR methodology applies to your specific assets.
Request Portfolio Analysis