Case Studies
See how institutional hospitality investors use IVOCOR to protect assets, optimize capital, and hold operators accountable.
Avoiding a $4M Renovation Mistake
The Situation
A REIT's Orlando select-service property was underperforming RevPAR by 12% versus comp set. The management company recommended a $4M lobby and room renovation, claiming the dated product was driving negative reviews.
The IVOCOR Analysis
SAAVR Report revealed a 72% Operational / 28% Capital split. The primary issues were front desk service (mentioned in 34% of negative reviews), housekeeping consistency, and breakfast quality—all operational factors. Physical plant issues were minor.
The Outcome
Armed with IVOCOR data, the asset manager demanded management changes instead of approving CapEx. New GM and front desk team installed. RevPAR improved 18% in 6 months. $4M renovation avoided.
Passing on a "Value-Add" Money Pit
The Situation
A PE firm was evaluating a 200-key full-service hotel marketed as a "turnaround opportunity." The seller claimed recent management issues had depressed performance and a new operator would quickly improve results.
The IVOCOR Analysis
Pre-acquisition SAAVR Report showed 78% Capital / 22% Operational split. Dominant issues were HVAC failures, outdated rooms, and noise transmission—all requiring significant capital. Operational sentiment was actually above average.
The Outcome
The firm passed on the acquisition. IVOCOR data showed the "turnaround" would require $12M+ in CapEx before any operational improvements could take effect. Six months later, the property sold to another buyer who announced a $15M renovation.
Early Warning Saves Q4 Surprise
The Situation
A hospitality REIT used IVOCOR for portfolio-wide monitoring. In August, the system flagged a Denver property showing rapid sentiment deterioration—SPI score dropped 12 points in 6 weeks.
The IVOCOR Analysis
Category breakdown showed cleanliness scores plummeting. Further investigation revealed the management company had cut housekeeping staff to hit labor targets. Guest complaints were spiking but hadn't yet impacted bookings.
The Outcome
Asset management intervened immediately, restoring staffing levels. Sentiment recovered before the booking window closed for fall. Without IVOCOR, the issue would have shown up in Q4 financials—too late to prevent revenue loss.
Ready to See Results Like These?
Request a portfolio analysis and discover how IVOCOR can protect your assets and optimize your capital allocation.
Request Portfolio Analysis